You have questions. We have answers.
Except how to play a Bbdim7 chord.
Where are you located?
Beware of elk! There are a herd of Roosevelt Elk in the area. Don’t worry, they avoid people and you likely will not see any on site. However, be careful driving at night. Mature bulls can weigh from 700 to 1200 lbs.
Do you issue refunds?
REFUND POLICY
We do not issue refunds on tickets. You can transfer your ticket(s) to another person by using the Ticket Transfer option on TicketSpice.
Your ticket can be gifted, or sold privately, by emailing it to someone else. The bar code on your ticket can be scanned once, regardless of whose name is on the ticket. Only do private transactions with someone you know or trust.
Do not buy a ticket from a stranger and avoid online offers, including from parties offering to sell through our Facebook Page or Instagram account.
I have a question about ticket fees
We are required to charge 5% GST (federal government Goods and Services Tax) on all tickets.
Other ticket fees are processing charges and a box office fee charged by TicketSpice. For years we have absorbed these additional fees on your behalf. Due to increasingly high costs, the festival is no longer able to shoulder these fees for our patrons. Your understanding is appreciated.
Do I need a passport to enter Canada?
“A passport is recommended because it is the only reliable and universally-accepted travel and identification document for the purpose of international travel. … Citizens of the U.S. who are members of the NEXUS program may present their membership card as proof of identification and as a document that denotes citizenship…”
– CANADA BORDER SERVICES AGENCY
Is there seating?
What if it rains?
What is your performance schedule?
Our main stage schedule is posted on our SCHEDULE PAGE several weeks prior to the festival with a detailed performance schedule available about two weeks out.
Are pets allowed?
Can I reserve a campsite?
How many people can I have at my campsite?
One paid party per site. You are allowed:
- one vehicle with tent per site, or
- one car/trailer combo, or
- one Class A, B or C recreational vehicle.
Prices are based on 4 adults per site. Additional adult fee of $15 per person applicable. Children 17 and under accompanied by adults are allowed at no additional charge. Max number of occupants may not exceed 8 people per site, including children.
Do you have serviced campsites?
We have a group who want to be together. Can we save adjacent campsites?
Yes! You can gather with your tribe. Please be reasonable when saving adjacent campsites for friends. Extra tents for kids are OK, but site sharing for more than one paid party is not allowed.
Can I have a campfire?
No wood fire pits, charcoal cooking devices, or tiki torches. Cook stoves, propane fire pits and BBQ’s MUST be 12 inches off the ground at all times. You must have a fire extinguisher at your campsite if you are using a cook stove, propane BBQ or propane fire pit.
Are there places to stay off-site?
There is a nearby campsite operated by the Town of Lake Cowichan with a beach and some hookups. If camping isn’t for you, there are several hotels and numerous BnB options in Lake Cowichan, which is only 4 km from the festival site. Local hotels book up quickly. Hotels are also available 30 minutes away in Duncan. See Tourism Cowichan for more info.
Is there food on site?
You won’t go hungry at this year’s festival.
We have a variety of vendors including our own festival kitchen, The Silver Dollar Cafe, with a rotating menu of options. Breakfasts include fresh fruit with granola and yogurt, French toast, tofu scramble wraps, frittatas, breakfast sandwiches, bagels and, of course, bacon! Lunches and dinners include beef or vegetarian burgers, sandwiches, salads, chili, wraps, Thai coconut curries and burritos. And who doesn’t like nachos?
What else can I do in the area?
Can I bring my quad or dirt bike?
How late can I jam?
Do you serve alcohol?
We do not sell alcohol, and alcohol is not allowed in the performance area.
Can I smoke?
Festival photo waiver
How do I play guitar like Tony Rice?
Leave no trace
Laketown Ranch is a natural environment that is home to a herd of Roosevelt elk and other wildlife. Please use proper waste and recycling bins throughout the festival site. Help us reduce plastics and avoid single-use plastic containers. Keep a clean campsite and leave no trace when you leave. For safety reasons, no glass containers, please. Enjoy your beverages in hard, re-usable plastic or travel containers.
Day parking
Day parking is free. Gate staff will direct you.